If you are in a plan that requires the selection of a primary care physician and your primary care physician is part of an integrated delivery system or physician group, your primary care physician will generally refer you to specialists and hospitals that are part of the delivery system or physician group. Plan features and availability are subject to change and may vary by location. See plan documents for a complete description of benefits, exclusions, limitations and conditions of coverage. We do not provide care or guarantee access to health services. Provider participation may change without notice. Providers are independent contractors and not our agents. Health benefits and health insurance plans contain exclusions and limitations. An application must be completed to obtain coverage. This material is for information only and is not an offer or invitation to contract. Self-funded plans are administered by Texas Health + Aetna Health Insurance Company. Aetna provides certain management services to Texas Health Aetna. Texas Health Aetna are affiliates of Texas Health Resources and of Aetna Life Insurance Company and its affiliates (Aetna). Each insurer has sole financial responsibility for its own products. and Texas Health + Aetna Health Insurance Company (Texas Health Aetna). Health benefits and health insurance plans are offered and/or underwritten by Texas Health + Aetna Health Plan Inc. Claims issues for reimbursement or coding decisions Our law department makes the final determination if there is any question regarding the applicability of any particular law. If our policy varies from the applicable laws or regulations of an individual state, the requirements of the state regulation supersede our policy when they apply to the member’s plan. The member appeal process applies to appeals related to pre-service or concurrent medical necessity decisions.Īpplication of state laws and regulations For these issues, the practitioner and organizational provider appeal process only applies to appeals received subsequent to the services being rendered. These issues relate to decisions made during the precertification, concurrent or retrospective review processes for services that require precertification. For example, issues related to the provider contract, our claims payment policies, or processing errors. These issues relate to all decisions made during the claims adjudication process. This quick reference guide shows you when and where to submit disputes Issue types
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